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Warranty

(www.getensembl.com/warranty)

 

FULL WARRANTY INFORMATION FOR:

 

  • STACKWARE: STAINLESS STEEL AND ALUMINUM COOKING VESSELS
  • STACKWARE: FLAT-LYING LIDS
  • STACKWARE: REMOVABLE HANDLES

 

Limited Lifetime Warranty (the “Warranty”) for Stackware: Stainless Steel and Aluminum Cooking Vessels

 

Ensembl Inc. (“ENSEMBL”) warrants against all manufacturing, workmanship or material quality defects in the stainless steel and aluminum cooking vessels, including the small saucepan, medium saucepan, steamer, stockpot, braise pan, and fry pan (the “Product”). This Warranty certifies that your Product is warrantied to be free from material defects found in manufacturing, workmanship, or material quality under normal, domestic use following the Use and Care instructions and for the lifetime of the original consumer (the “Warranty Period”).

 

This Warranty is limited to the original consumer with proof of purchase and is not transferable. If the product was not purchased new from ENSEMBL or an authorized dealer or distributor, this warranty is null and void. ENSEMBL shall not be obliged to replace any Product which is not accompanied by a valid proof of purchase. The Warranty is limited to the Warranty Period.

 

Disclaimer

 

ENSEMBL will not be held responsible for any damages following the use of the Product, whether the damages are direct, indirect, consequential, punitive or special. This warranty will not apply if you live in a province or state that does not recognize the limitation of secondary or consequential damages.

 

The ENSEMBL warranty also does not apply to the Product in the following cases:

 

  • Normal wear and tear or minor imperfections or colour variations, stains, discolouration, or scratches on the inside or outside, and or any other cosmetic damage, such as scratches, dents, dings, scuffs, corrosion or other nonfunctional changes in the appearance of the Product that occur during normal handling and use of the Product by any party which do not impair the functionality of the Product as intended.
  • Any damage, defect, or use made known to the Purchaser at the time of purchase
  • Failure to follow the Use and Care instructions for the Product or misuse and abuse
  • Use of the Product for a function different than that for which it was conceived in accordance with the Use and Care instructions
  • Disassembled Product or unauthorized modification or repair
  • Thermal shock or drop of the Product
  • Commercial, professional, or workplace use
  • Damage due to improper storage or transportation
  • Any accident caused by an Act of God (including but not limited to fire, flood, tornado, hurricane, and/or earthquakes)
  • Consequential loss, loss of time or convenience, or incidental damage

 

 

The Warranty does not apply to the repair or replacement of non-defective pieces sold with the Product (this includes other components; if only one component of the Product is defective, ENSEMBL will only repair or replace the defective component).

 

 

Terns and Conditions of Returns and Replacement under the Warranty

 

To determine whether your Product qualifies for repair or replacement under the Warranty, please contact us at help@getensembl.com with the subject “Warranty Inquiry” for instructions.

 

Upon reviewing your claim, any Product which is found to be defective in accordance with the Warranty will be repaired or replaced with a comparable product or part without charge during the Warranty Period (the “Replacement Product”). If the Replacement Product is no longer in production, one of equal or greater retail value may be given. The Replacement Product may be provided in a colour or style different from the Product you originally purchased.

 

The consumer assumes risk of loss or damage to a Product, and is responsible for the costs of shipping and handling, when a Product is shipped from the consumer to ENSEMBL for warranty service and when a repaired or replaced Product is shipped back to the consumer, regardless of whether this warranty is found to apply. Repair or replacement of a Product under this Warranty does not extend the original Warranty Period.

 

ENSEMBL reserves the right to utilize comparable reconditioned, refurbished, repaired or remanufactured parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original Product or part and warranted for the remainder of the original Warranty Period.

 

Other than as described in this Warranty, ENSEMBL shall have no further obligation to any consumer.

 

 

Use and Care for Stackware: Stainless steel Cookware Vessels, including the small saucepan, medium saucepan, steamer, stockpot, braise plan, and fry pan (referred to individually and together as the Product)

 

The Products are designed to be used and cared for as follows:

  • For cooking:
    • Cook on gas, induction, electric, and ceramic cooktops, and in ovens up to 500 degrees Fahrenheit with the small saucepan, medium saucepan, stockpot, braise pan, and fry pan. The steamer is for use when inserted in the stockpot on the stovetop.
    • Make sure the Product is at room temperature or warmer before subjecting it to heat.
    • When cooking always begin on low heat; cooking on low to medium heat is recommended.
    • When cooking, use caution before touching the Product as stainless steel surfaces will be hot.
    • Always use protective insulating aides such as oven mitts or thick dry towels before touching, lifting, or moving the Product.
    • Do not use metal or abrasive tools when cooking as they may scratch.
  • For serving:
    • When serving, use caution before touching the Product as stainless steel surfaces will be hot.
    • Always use protective insulating aides such as oven mitts or thick towels before touching, lifting, or moving the Product.
    • When the Product is hot, it should not be placed directly on counter, table or other surfaces without a heat-resistant material being first placed underneath, between the Product and the surface.
  • For storing in the refrigerator:
    • Allow the Product and contents to cool to room temperature before storing in the refrigerator.
  • For cleaning:
    • Do not submerge the Product in cold water while it is hot. Always allow the Product to cool to room temperature before cleaning.
    • Always clean with non-abrasive sponges or cloths; do not use wire or metal tools as they may scratch the Product.
    • Wash the product with warm soapy water or in the dishwasher.
    • To clean water spots, wash with a 1:1 solution of white vinegar and warm water using a non-abrasive sponge or cloth, then rinse with warm water. Repeat as needed.
    • For tough to remove food, mix 2-3 tablespoons of baking soda with water (enough to fill at least 5cm of water in the bottom) and bring to a rapid boil and let the contents boil for 2-5 minutes, making sure there is always water in the Product (do not dry boil). Remove from heat and let cool. When cool, rinse, then gently scrub with a non-abrasive sponge or cloth. Repeat as needed to remove all remaining residue.
    • Towel dry before putting away.

 

 

Limited Lifetime Warranty (the “Warranty”) for Stackware: Flat-Lying Lids

 

Ensembl Inc. (“ENSEMBL”) warrants against all manufacturing, workmanship or material quality defects in the flat-lying lids (the “Product”). This Warranty certifies that your Product is warrantied to be free from material defects found in manufacturing, workmanship, or material quality under normal, domestic use following the Use and Care instructions and for the lifetime of the original consumer (the “Warranty Period”).

 

This Warranty is limited to the original consumer with proof of purchase and is not transferable. If the product was not purchased new from ENSEMBL or an authorized dealer or distributor, this warranty is null and void. ENSEMBL shall not be obliged to replace any Product which is not accompanied by a valid proof of purchase. The Warranty is limited to the Warranty Period.

 

 

Disclaimer

 

ENSEMBL will not be held responsible for any damages following the use of the Product, whether the damages are direct, indirect, consequential, punitive or special. This warranty will not apply if you live in a province or state that does not recognize the limitation of secondary or consequential damages.

 

The ENSEMBL warranty also does not apply to the Product in the following cases:

 

  • Normal wear and tear or minor imperfections or colour variations, stains, discolouration, or scratches on the inside or outside, and or any other cosmetic damage, such as scratches, dents, dings, scuffs, corrosion or other nonfunctional changes in the appearance of the Product that occur during normal handling and use of the Product by any party which do not impair the functionality of the Product as intended.
  • Any damage, defect, or use made known to the Purchaser at the time of purchase
  • Failure to follow the Use and Care instructions for the Product or misuse and abuse
  • Use of the Product for a function different than that for which it was conceived in accordance with the Use and Care instructions
  • Disassembled Product or unauthorized modification or repair
  • Thermal shock or drop of the Product
  • Commercial, professional, or workplace use
  • Damage due to improper storage or transportation
  • Any accident caused by an Act of God (including but not limited to fire, flood, tornado, hurricane, and/or earthquakes)
  • Consequential loss, loss of time or convenience, or incidental damage

 

 

The Warranty does not apply to the repair or replacement of non-defective pieces sold with the Product (this includes other components; if only one component of the Product is defective, Ensembl will only repair or replace the defective component).

 

 

Terns and Conditions of Returns and Replacement under the Warranty

 

To determine whether your Product qualifies for repair or replacement under the Warranty, please contact us at help@getensembl.com with the subject “Warranty Inquiry” for instructions.

 

Upon reviewing your claim, any Product which is found to be defective in accordance with the Warranty will be repaired or replaced with a comparable product or part without charge during the Warranty Period (the “Replacement Product”). If the Replacement Product is no longer in production, one of equal or greater retail value may be given. The Replacement Product may be provided in a colour or style different from the Product you originally purchased.

 

The consumer assumes risk of loss or damage to a Product, and is responsible for the costs of shipping and handling, when a Product is shipped from the consumer to ENSEMBL for warranty service and when a repaired or replaced Product is shipped back to the consumer, regardless of whether this warranty is found to apply. Repair or replacement of a Product under this Warranty does not extend the original Warranty Period.

 

ENSEMBL reserves the right to utilize comparable reconditioned, refurbished, repaired or remanufactured parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original Product or part and warranted for the remainder of the original Warranty Period.

 

Other than as described in this Warranty, ENSEMBL shall have no further obligation to any consumer.

 

 

Use and Care of Stackware: Flat-lying lids (the Product)

 

The Product is designed to be used and cared for as follows:

 

  • For cooking:
    • For use with Stackware’s stainless steel cooking vessels when cooking on gas, induction, electric, and ceramic cooktops, and in ovens up to 425 degrees Fahrenheit.
    • Make sure the Product is at room temperature or warmer before subjecting it to heat.
    • When cooking, use caution before touching the Product as stainless steel surfaces may be hot.
    • Always use protective insulating aides such as oven mitts or thick dry towels before touching, lifting, or moving the Product
  • For storing in the refrigerator:
    • Allow the Product to cool to room temperature before storing in the refrigerator.
  • For cleaning:
    • Do not submerge the Product in cold water while it is hot. Always allow the Product to cool to room temperature before cleaning.
    • Always clean the Product with non-abrasive sponges or cloths; do not use wire or metal tools as they may scratch the Product
    • Wash the Product with warm soapy water or in the dishwasher.
    • Towel dry before putting away.
  • General:
    • The Product should not be dropped. Objects should not be dropped on to the Product.
    • The Product should not come into contact with sharp surfaces.

 

 

 

 

Limited Warranty (the “Warranty”) for Stackware: Removable Handle

 

Ensembl Inc. (“ENSEMBL”) warrants against all manufacturing, workmanship or material quality defects in the removable handle (the “Product”). This Warranty certifies that your Product is warrantied to be free from material defects found in manufacturing, workmanship, or material quality under normal, domestic use following the Use and Care instructions and for five years from the date of purchase from ENSEMBL by the original consumer (the “Warranty Period”).

 

In addition to the details found in the Use and Care Instructions, the Product is not to be used in the oven or in the dishwasher.

 

This Warranty is limited to the original consumer with proof of purchase and is not transferable. If the Product was not purchased new from ENSEMBL or an authorized dealer or distributor, this warranty is null and void. ENSEMBL shall not be obliged to replace any Product which is not accompanied by a valid proof of purchase. The Warranty is limited to the Warranty Period.

 

Disclaimer

 

ENSEMBL will not be held responsible for any damages following the use of the Product, whether the damages are direct, indirect, consequential, punitive or special. This warranty will not apply if you live in a province or state that does not recognize the limitation of secondary or consequential damages.

 

The ENSEMBL warranty also does not apply to the Product in the following cases:

 

  • Normal wear and tear or minor imperfections or colour variations, stains, discolouration, or scratches on the inside or outside, and or any other cosmetic damage, such as scratches, dents, dings, scuffs, corrosion or other nonfunctional changes in the appearance of the Product that occur during normal handling and use of the Product by any party which do not impair the functionality of the Product as intended.
  • Any damage, defect, or use made known to the Purchaser at the time of purchase
  • Failure to follow the Use and Care instructions for the Product or misuse and abuse
  • Use of the Product for a function different than that for which it was conceived in accordance with the Use and Care instructions
  • Disassembled Product or unauthorized modification or repair
  • Thermal shock or drop of the Product
  • Commercial, professional, or workplace use
  • Damage due to improper storage or transportation
  • Any accident caused by an Act of God (including but not limited to fire, flood, tornado, hurricane, and/or earthquakes)
  • Consequential loss, loss of time or convenience, or incidental damage

 

 

The Warranty does not apply to the repair or replacement of non-defective pieces sold with the Product (this includes other components; if only one component of the Product is defective, ENSEMBL will only repair or replace the defective component).

 

 

Terns and Conditions of Returns and Replacement under the Warranty

 

To determine whether your Product qualifies for repair or replacement under the Warranty, please contact us at help@getensembl.com with the subject “Warranty Inquiry” for instructions.

 

Upon reviewing your claim, any Product which is found to be defective in accordance with the Warranty will be repaired or replaced with a comparable product or part without charge during the Warranty Period (the “Replacement Product”). If the Replacement Product is no longer in production, one of equal or greater retail value may be given. The Replacement Product may be provided in a colour or style different from the Product you originally purchased.

 

The consumer assumes risk of loss or damage to a Product, and is responsible for the costs of shipping and handling, when a Product is shipped from the consumer to ENSEMBL for warranty service and when a repaired or replaced Product is shipped back to the consumer, regardless of whether this warranty is found to apply. Repair or replacement of a Product under this Warranty does not extend the original Warranty Period.

 

ENSEMBL reserves the right to utilize comparable reconditioned, refurbished, repaired or remanufactured parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original Product or part and warranted for the remainder of the original Warranty Period.

 

Other than as described in this Warranty, ENSEMBL shall have no further obligation to any consumer.

 

This Warranty is limited to the original consumer with proof of purchase and is not transferable. If the Product was not purchased new from ENSEMBL or an authorized dealer or distributor, this warranty is null and void. ENSEMBL shall not be obliged to replace any Product which is not accompanied by a valid proof of purchase. The warranty is limited to the Warranty Period.

 

Use and Care of Stackware: Removable Handle (the Product)

 

The Product is designed to be used and cared for as follows:

  • For use with Stackware’s stainless steel cooking vessels: the small saucepan, medium saucepan, steamer, fry pan, and braise pan.
  • When attached to the cookware, use caution before touching the Product as it may become hot. Always use protective insulating aides such as oven mitts or thick dry towels before touching, lifting, or moving the Product.
  • To attach:
    • Pull bag the trigger located on the underside of the Product.
    • Insert the pill-shaped head of the Product into the pill-shaped opening of the fixed side handle.
    • Lower the Product until the pill shape is inserted completely into the fixed side handle – the two parts will be parallel – and release the trigger. The slider below will now be connected to the underside of the fixed side handle. You will see the lock-slider push underneath the fixed side handle and hear it “click” in place. The Product is now attached.
  • To remove:
    • Unlock the Product by pulling the trigger back. This will release the lock slider. Next, angling it upwards at 45 degrees, lift the Product upward to remove.
  • Always confirm the Product is securely attached to the cooking vessel’s fixed side handle before lifting. If the lock-slider is not in place on the underside of the fixed-side handle, the Product is not attached and the Product must be adjusted and reattached to confirm a secure connection before proceeding.
  • Always detach the Product when cooking on the stovetop. Reattach the Product when you need to move the cooking vessel. When the Product is attached, it may become hot. By removing it, you will help ensure the Product is cool to the touch when you need to use it.
  • Always remove the Product before placing the cookware in the oven. The Product is not oven safe.
  • When lifting the Stackware’s cooking vessels with the Product, we recommend holding the other fixed side handle, using a protective insulating aide such as an oven mitt or thick dry towel, for additional support.
  • For cleaning:
    • Do not submerge the Product in cold water while it is hot. Always allow the Product to cool to room temperature before cleaning.
    • Always clean the Product with non-abrasive sponges or cloths; do not use wire or metal tools as they may scratch the Product.
    • Wash the Product with warm soapy water.
    • Towel dry before putting away.
    • Do not wash in the dishwasher.

 

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